Refund policy
When a file
does not work.
Digital editions should arrive in usable form and match their product page. If something goes wrong, contact us and we will work through the shortest fair resolution.
Effective 7 September 2026 · Fotografi.fun
Delivery problems
If a confirmed download is unavailable, corrupted, incomplete, or materially different from its description, email payment@fotografi.fun. Include the order email, product title, and a short description of the problem. Never send card numbers, passwords, or security codes.
What we can do
We will first try to repair the delivery or issue a fresh private download. If the problem cannot be resolved, we can request a refund through the payment provider. We may ask for enough information to verify the order and diagnose the file.
Duplicate or unauthorized charges
Tell us as soon as possible if you see a duplicate charge or a payment you do not recognize. We will investigate the order record and coordinate with Dodo Payments when a provider review is needed.
Change of mind
Because these are digital editions, a refund is generally not available after a working download has been supplied and the edition matches its description. We will still review exceptional cases, failed delivery, accidental duplicate purchases, and any rights you have that cannot legally be waived.
How to contact us
Send requests to payment@fotografi.fun. We aim to acknowledge a request within three business days. The payment provider may have its own order, dispute, and refund process, and applicable consumer rights always prevail.
A refund does not transfer or preserve a license. If a purchase is refunded, stop using the affected edition and delete copies unless we tell you otherwise in writing.